Refund Policy

1. Refund Eligibility

Standard Art Purchases

For physical artwork purchases, we offer refunds under the following conditions:

• The artwork is returned in its original condition and packaging
• The return is initiated within 14 days of receiving the artwork
• The artwork has not been damaged, altered, or modified in any way
• You have proof of purchase (order number, receipt, etc.)

Commissioned Artwork

For commissioned artwork:

• A 50% deposit is non-refundable once work has begun on the commission
• If you are not satisfied with the final work, we will make reasonable adjustments based on the original agreement
• If after reasonable adjustments you are still not satisfied, a partial refund of the remaining 50% may be considered at our discretion

Art Supplies and Merchandise

For art supplies and merchandise:

• Items must be returned unused, in their original packaging
• Returns must be initiated within 30 days of receipt
• Clearance or discounted items may be subject to different return conditions

2. Refund Timeframes

Return Initiation Period

To be eligible for a refund, you must inform us of your decision to return an item:

• Within 14 days of receiving artwork purchases
• Within 30 days of receiving art supplies and merchandise
• At least 7 days before the scheduled date for workshops and events

Return Shipment Period

Once you have notified us of your intention to return an item, you must return it to us within:

• 14 days from the date you informed us of your decision to return

Refund Processing Time

Once we receive your returned item:

• We will inspect the item within 5 business days
• If approved, refunds will be processed within 10 business days after inspection
• The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days)

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] or call +448032548744 with the following information:
   • Your order number
   • The item(s) you wish to return
   • The reason for your return
   • Your preferred refund method (original payment method is standard)
2. Receive Return Authorization: Wait for our confirmation email with return instructions and a Return Authorization Number (RAN).
3. Package Your Return: Carefully package the item in its original packaging if possible, including all accessories and documentation.
4. Include Return Form: Print and include the return form provided in the confirmation email, clearly marking your RAN.
5. Ship Your Return: Send your return to the address provided in the confirmation email. We recommend using a tracked shipping service.

For digital products, workshops, or events, please contact us directly to discuss refund options.

4. Refund Processing

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Bank transfers will be refunded to the originating account

Refund Amounts

The refund amount will include:

• The purchase price of the returned item(s)
• Original shipping costs (only if the return is due to our error or a defective product)

The refund amount will not include:

• Return shipping costs (except if the return is due to our error)
• Any customs fees or international taxes you may have paid
• Original shipping costs if the return is not due to our error

Partial Refunds

We may issue partial refunds in the following circumstances:

• The returned item shows signs of use or damage not present when shipped
• Parts or accessories are missing from the returned item
• For commissioned artwork where work has already begun
• For workshop or event cancellations made close to the scheduled date

5. Non-Refundable Items and Exceptions

The following items and scenarios are generally not eligible for refunds:

• Custom-framed artwork unless damaged during shipping
• Digital downloads once the download has been initiated
• Personalized or custom-made items (except in cases of defects)
• Workshop and event tickets within 7 days of the scheduled date
• Gift cards and store credits
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Items returned after the eligible return period has expired
• Items that have been used, altered, or damaged after receipt

We may make exceptions to these policies on a case-by-case basis, at our sole discretion. Please contact our customer service team to discuss your specific situation.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

1. Contact us immediately: Notify us within 48 hours of receiving the item
2. Provide documentation: Send clear photographs of the damage or defect
3. Keep original packaging: Retain all packaging materials until the claim is resolved

For damaged items, we may offer:

• A full refund including original shipping costs
• A replacement item, if available
• Store credit for the full amount plus a small goodwill addition

For items damaged during shipping, we may need to file a claim with the shipping carrier. Your cooperation in providing documentation will be essential to this process.

7. Order Cancellations

Pre-Shipment Cancellations

If you wish to cancel an order before it has been shipped:

• Contact us as soon as possible at [email protected]
• Include your order number and a request to cancel
• If we're able to cancel the order before shipment, a full refund will be issued

Post-Shipment Cancellations

If your order has already been shipped when you request cancellation:

• You may refuse delivery, or
• Accept the delivery and follow our standard return procedure

For custom or commissioned works, cancellation policies may differ depending on the stage of completion. Please refer to your commission agreement for specific terms.

8. Workshops and Events

Cancellation by Customer

For workshops, classes, and events:

• More than 14 days before the event: Full refund
• 7-14 days before the event: 50% refund or full credit toward a future event
• Less than 7 days before the event: No refund, but we may offer credit toward a future event at our discretion

Transferring Registration

If you can't attend an event, you may:

• Transfer your registration to another person at no cost
• Transfer your registration to a future event (if available, subject to a small administrative fee)

Cancellation by Uniform Sector

If we cancel a workshop or event:

• You will receive a full refund of all fees paid
• Or, you may choose to transfer your registration to another date

9. Digital Products

Due to the nature of digital products, all sales of downloadable content are final once the download has been initiated. However, we may consider refunds in the following circumstances:

• The digital product is permanently unavailable due to technical issues on our end
• The product was significantly misrepresented in its description
• You were charged multiple times for the same digital product

If you experience technical difficulties with a digital product, please contact our support team before requesting a refund. We're committed to resolving technical issues and ensuring you can access your purchase.

10. Contact Information

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us at:

We aim to respond to all inquiries within 2 business days.